But is it fixed well enough to handle the expected wave of at least many hundreds of thousands of people eager to get guarantee issue health insurance for the first time or replace a canceled policy by January 1?
Here are some of the press reports covering the December 1 HealthCare.gov relaunch:
- Reuters: "A surge of visitors clogged the U.S. government's revamped healthcare insurance shopping website on Monday, signaling that President Barack Obama's administration has a way to go in fixing the portal that showcases his signature domestic policy."
- Bloomberg reporting on a navigator's experience: "It's still kind of glitchy. Now it just kicked me out. It went back to the front page. I've been here all afternoon and it's been like that."
- Miami Herald: Long waits, error messages, unresponsiveness. Hallmarks of the troubled launch of the Health Insurance Marketplace at healthcare.gov continued to stymie South Florida residents and counselors trying to access the website on Monday––more than two months after the October 1 launch, and despite the government's self-imposed deadline of Nov. 30 for the system to function smoothly for the 'vast majority of Americans."
- Los Angles Times: "The Obama administration's overhauled healthcare website got off to a bumpy relaunch Monday as a rush of consumers caused an uptick in errors and forced the administration to put thousands of shoppers on the HealthCare.gov site on hold.
- Ezra Klein, Washington Post: "Of course, that means the site still suffers a disastrous outage rate." And, "We have no idea whether the 200 fixes left on the list are really important ones, or really difficult ones. The repair job is likely proceeding quickly enough to protect Obamacare from the most severe threat to its launch: Democrat-backed legislation unwinding the individual mandate or other crucial portions of the law."
- Associated Press: "Private insurers complain that much of the enrollment information they've gotten on individual consumers is practically useless. It is corrupted by errors, duplication or garbles. Efforts to fix the underlying problems are underway, but the industry isn't happy with the progress and is growing increasingly concerned."
Maybe the best news for HealthCare.gov is that you can finally look at actual plans and prices for your age and family in your community without having to open an account and sign-in. Finally, people can easily see for themselves just what kind of plan is available for them and at what pre-subsidy cost. They can also access a chart telling them if they are eligible for a subsidy or reduced cost sharing but not calculate it for themselves.
My definition of a fixed HealthCare.gov is a site that encourages enrollment rather than discourages it. Time will tell––but only about three weeks time before the December 23 enrollment deadline for having coverage on January 1.
Maybe, however haltingly, we are finally getting to the main event. The day when people can get a good idea for themselves just what value Obamacare presents for them. The premiums, the deductibles and co-pays, as well as the provider networks. Not just the people who are now uninsured or have had their policy canceled, but also those who don't need Obamacare today but think they might someday. All of them voters focused on finding out for themselves what this Obamacare thing really is.
Nobody can spin the main event.